Refund policy

Last updated: October 12, 2026

We want you to love what you order from Edenforth. If something isn't right, you can return it within 30 days of delivery for a full refund.

Return window

You have 30 calendar days from the date your order is delivered to request a return.

Eligibility

To be eligible for a return, items must be:

  • Unworn, unwashed and unaltered
  • In their original condition, with all original tags attached
  • Returned in their original packaging where possible

Gift cards cannot be returned or refunded.

How to start a return

  1. Email us at help@edenforth.com with your order number, the item(s) you'd like to return and the reason for the return.
  2. We'll reply within 1 business day with your return authorization and the address to send your return to.
  3. Pack the item(s) securely and ship them using a tracked shipping service. Please keep your tracking number until your refund has been processed.

Please do not send items back without contacting us first. Returns sent without a return authorization, or to the wrong address, may not be able to be processed.

Return shipping costs

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect (see below), in which case we cover them in full. Your original shipping was free, so nothing is deducted for it, and we never charge restocking or handling fees.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days of us receiving the item. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

All prices are in US dollars (USD), and refunds are issued in USD for the full price paid for the returned item(s), including any applicable sales tax.

Exchanges

Need a different size or color? Email us at help@edenforth.com and we'll help arrange an exchange, subject to availability. Alternatively, you can return the original item for a refund and place a new order for the item you want.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, please email us within 14 days of delivery with your order number and a photo of the item. We'll make it right with a replacement or a full refund at no cost to you, including any return shipping.

Order cancellations

You can cancel your order free of charge at any time before it has shipped. Email us at help@edenforth.com as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you can return it under this policy once it arrives.

Late or missing refunds

If you haven't received your refund within 10 business days of us confirming your return, please first check with your bank or card provider, as processing times vary. If you still haven't received it, contact us at help@edenforth.com and we'll look into it right away.

Contact us

Questions about a return? Email help@edenforth.com. We're available Monday to Friday, 9:00 AM – 5:00 PM ET, and aim to reply within 24 hours.

Edenforth is operated by Highland Commerce PTY LTD (ABN 97 695 098 116), 5 Fairway Drive, Kew East VIC 3102, Australia.